Legal

Privacy Policy

This Privacy Policy describes the ways in which Hixme Insurance Solutions and its affiliates (collectively, “Hixme,” “we,” “our,” or “us”) collects, uses, and discloses information about you through www.hixme.com and all other company websites and online services, such as our mobile applications, that link to this policy (collectively referred to as the “Websites”). This Privacy Policy applies to any users of our Websites, including consumers, health care professionals and those seeking employment. By using the Websites, you agree to the collection and processing of your information as set forth in this Privacy Policy. Your use of the Websites and any information you provide through the Websites is at all times subject to this Privacy Policy and the Terms of Use.

To read more about our privacy practices regarding health and medical information under the Health Insurance Portability and Accountability Act (HIPAA), visit our HIPAA Notice of Privacy Practices.

Information we collect


Information You Provide.

We and our service providers may collect any information that you provide when you use the Websites, including information when you contact us with a question, comment, or request; complete surveys; register with us for any subscription or account-based services we may offer.

The information that you provide us can include, but is not limited to, your name, address, email address, phone number, and comments you provide or submissions you make. This may include information regarding you or your family’s use of health care. Providing this information is optional and is not required for Hixme to provide you our services.

Information Your Employer Provides.

The Websites also feature information that your employer provided to us for purposes of administering your enrollment in their benefit plan(s). This includes, but is not limited to personal identification information for you and your covered dependents (such as Social Security number, gender, date of birth) and your current elections in your employer’s benefit plan(s).

Information Automatically Collected From You.

We and our service providers may automatically collect certain technical information from your computer or mobile device over time and across different websites when you use the Websites, such as your Internet Protocol address, your general location, your browser type, your operating system, the pages you view on the Websites, the pages you view immediately before and after you access the Websites, and the search terms you enter on the Websites. When you use our mobile services, with your consent, we may collect information about your precise location using methods that include GPS, wireless networks, cell towers, and Wi-Fi access points.

We, and third parties, including our service providers, may collect this information using “cookies” or similar technologies. Cookies are small text files that many websites save on your browser when you visit. These websites access cookies when you return to the site to recognize repeat visitors and to analyze how customers use and access a website. Please review your web browser’s “Help” file to learn how to modify your cookie settings. Web beacons are snippets of code embedded in webpages and are typically used to monitor activity on a webpage, collect information, or transfer information to servers.

We use Google Analytics to collect information about the use of the Websites. Google Analytics collects information such as how often users visit the Websites and what pages users visited prior to visiting the Websites. We use this information to maintain and improve our Websites. For information about how Google uses the information, see Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

We may combine the information you provide us and information we automatically collected with information from public or third-party sources.

How We Use Information


We may use the information we collect for a number of purposes, including, but not limited to:

We use the information that we collect and receive to provide you with products and services and to operate, maintain, and enhance the Websites. For example:

  • To Provide Our Services. We use the information we collect and receive to provide you with the products, services, or information that you request; to provide you with information about the Websites or required notices; and to customize your experience when using the Websites, among other things.
  • To Improve Our Services. We use the information we collect and receive to improve the Websites we provide, such as by better tailoring content to user needs and preferences; and by generating and analyzing statistics about your use of the Websites.
  • To Communicate With You. We use the information we collect and receive to communicate with you about our Websites and products, and to let you know about our policies and terms or provide other notices required by law. We also use your information to respond to you when you contact us.
  • To Maintain and Operate Our Websites. We use the information we collect and receive to protect our rights and to detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Websites.

We may also use the information we collect and receive as otherwise described to you at the point of collection or pursuant to your consent.

How We Disclose Information


We may share certain information that we collect or receive in order to provide the products and services that you have requested, when we have your consent, or as otherwise described in this Privacy Policy. We do not rent or sell personal information to third parties for their own use except as may be disclosed in this Privacy Policy or at the time of collection.

  • Service providers. We may share your information with service providers that provide services to us in connection with our business operations and have agreed to use the information solely in furtherance of our operations (e.g., web hosting, mailing services, and payment processing).
  • Business Transactions. We may share information in association with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
  • Others In Connection With Administrative Or Legal Processes. We may disclose your information to third parties as required by law or regulation and when we have a good faith belief that it is necessary in order to protect the legal rights, safety, and security of Hixme, our affiliates, our business partners, and users of our Websites; to enforce our Terms of Use; to respond to and resolve claims or complaints; to prevent fraud or for risk management purposes; and to comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity.

We may share information that is not reasonably identified with you for any purpose.

Our Commitment to Data Security


Hixme has established company-wide security policies and practices designed to protect your and others information from unauthorized intrusion. We strive to make certain that our servers and connections incorporate the latest encryption, firewalls and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect, including multiple layers of password protection. Credit card and personal information is transmitted by secure servers and Secure Sockets Layer (SSL) software, which encrypts information you input. Documents are delivered to you via UPS or similar overnight delivery services, the United States Postal Service, or email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, THIS DISCLAIMER RELEASES LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. BY CONTINUING ON WITH OUR SITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.  Our policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control, and is not to be applied in any manner contrary to applicable law or governmental regulation.

How We Protect Data


We implement appropriate administrative, technical, and physical safeguards designed to safeguard the information collected by the Websites. Any transmission, storage or use of your personal information is carried out in compliance with all applicable Federal and State laws including the Health Insurance Portability and Accountability Act (as amended and commonly referred to as “HIPAA”). Because no information system can be fully secure, we cannot ensure or warrant the security of any information you transmit to Hixme and you do so at your own risk. Moreover, we are not responsible for the security of information you transmit to the Websites over networks that we do not control, including the Internet and wireless networks.

How We Retain Data


We may retain information that can reasonably identify you for as long as your account is active or as we determine is needed for our reasonable business purposes, including to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice and Access


If you no longer wish to receive account or marketing communications from us or if you wish to inquire about the information we have collected about you, please submit a request at the contact information listed below or utilize any opt-out option contained in any marketing email we may send you.

We do not currently respond to web browser “do not track” signals or other mechanisms that indicate a preference for not having information collected over time and across different web sites. If we do so in the future, we will describe how we do so in this Privacy Policy. Visit www.allaboutdnt.org to learn more. If you do not want the Websites to collect information through the use of cookies, you can set your web browser to reject cookies from the Websites.

If you would like to update your information, please contact your human resources or benefits administrator at your employer. If you have further questions, you may contact us by using the contact information listed below.

Third Party Sites


The Websites also may contain links to third party sites. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.

Children’s Information


The Websites are not intended for—and are not directed towards—individuals under 13. As such we do not knowingly collect information from children under the age of 13 and request that those individuals do not provide us with personal information.

Changes to this Privacy Policy


If we update this Privacy Policy, we will notify you by posting a new Privacy Policy. If we make any revisions that materially change the ways in which we use or share the information previously collected from you through the Websites, we will make reasonable efforts to notify you of such changes. Your continued use of the Websites after changes to the Privacy Policy indicates your acceptance of the new policy.

Contact


If you have any questions about this Privacy Policy or our use of your information collected through the Websites, please contact us at HELP@HIXME.COM or write to us at Hixme Insurance Solutions, Inc., 27489 Agoura Road, Suite 100, Agoura Hills, CA 91030.

Effective: August 2016

Terms of Use

  1. Terms

    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

  2. Use License

    1. Permission is granted to temporarily download one copy of the materials (information or software) on Hixme Insurance Solutions's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
      1. modify or copy the materials;
      2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
      3. attempt to decompile or reverse engineer any software contained on Hixme Insurance Solutions's web site;
      4. remove any copyright or other proprietary notations from the materials; or
      5. transfer the materials to another person or "mirror" the materials on any other server.
    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Hixme Insurance Solutions at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  3. Disclaimer

    1. The materials on Hixme Insurance Solutions's web site are provided "as is". Hixme Insurance Solutions makes no warranties, expressed or implied,and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Hixme Insurance Solutions does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
  4. Limitations

    In no event shall Hixme Insurance Solutions or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Hixme Insurance Solutions's Internet site, even if Hixme Insurance Solutions or a Hixme Insurance Solutions authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  5. Revisions and Errata

    The materials appearing on Hixme Insurance Solutions's web site could include technical, typographical, or photographic errors. Hixme Insurance Solutions does not warrant that any of the materials on its web site are accurate, complete, or current. Hixme Insurance Solutions may make changes to the materials contained on its web site at any time without notice. Hixme Insurance Solutions does not, however, make any commitment to update the materials.

  6. Links

    Hixme Insurance Solutions has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hixme Insurance Solutions of the site. Use of any such linked web site is at the user's own risk.

  7. Site Terms of Use Modifications

    Hixme Insurance Solutions may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  8. Governing Law

    Any claim relating to Hixme Insurance Solutions's web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

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